If the item you have received is damaged, defective or incorrect within 30 days of delivery, you may be entitled to a refund. If so, please visit our help page to Organise a Return Collection.

After 30 days of delivery, you may be entitled to a repair, replacement or refund. If you are eligible, you can arrange for the return to be collected free of charge. Visit About Warranty Repairs. To contact the manufacturer for assistance, visit After-sales Support and Contacting the Manufacturer.

For other reasons of return, we may deduct a home collection fee of €50 from your refund

1. Product Compliance Statement - Certification Mark "This rear frame complies with the safety standards for electric bicycles in [country/region] and has been certified.
-1. Scope of application: "Specially designed for Nakxus [model name], with a maximum load capacity of 50 kilograms. To adapt to other models, please consult customer service. Unauthorized modification may result in the warranty being invalidated
2. Safety warning (prominent icon+text) * * - Installation requirements“ ⚠️ Installation must be carried out by professionals, as incorrect installation may result in cycling risks. Usage restrictions prohibit overloading, carrying people, or transporting dangerous goods. Regularly check the tightness of screws under extreme road conditions. "
3. Disclaimer - Scope of Liability "Damage caused by the following circumstances is not covered by the warranty: - Non original parts modification - Human impact or improper maintenance - Exceeding the designed use scenario (such as sports, freight, etc.)" - Legal jurisdiction "This product is subject to the laws of [country], and the dispute resolution is in the court of [company registration location]