Shipping Info

- EU Countries: Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Croatia, Czech Republic, Hungary, Romania. (For other countries, we will update here when available)

Ship From :

FLASH BIKE Kft
Szállás u. 13-N36, Budapest, 1107, Hungary

VELOMOON offer 4-9 days FAST FREESHIPPING to addresses for below EU countries.

Orders Processing Time

We take 1~2 business days for processing orders and upload tracking number within 48 Hours.

Shipping Time

The shipping time usually takes 3-7 business days, depends on local delivery speed and weather, which we cannot fully control.

When your order is shipped out, a notification will be sent to the e-mail box you registered on our website.

Tracking shipping

You will receive an email with tracking number or you can track the details via here by enter your tracking number and select your carrier.

 

Shipping Delay: We will notify you in case of Shipping delay through email and refund you if don't want to wait for a longer time.

Cancellation

Once your order has been paid, you need to cancel your order within 5 hours before our warehouse handle your order. We do not offer cancellation once parcel have been sent out. If you are cancelling before work has begun, then we will refund your payment in full via whichever payment method you used.

 Pls contact us at houzehua@velomoon.com

Signatures Required.  

Shipments containing ebikes are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed obtain a signature before delivery and should not leave packages unattended, although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.

Shipping Carriers.

 
Velomoon ships using DPD in EU, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.

Refused Shipments – Flat Fee. 

If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of €185/pc to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less €185/pc.

Below is our shipping address（These addresses are not return addresses, if you have any a problem, please contact us）：

Email: houzehua@velomoon.com

Phone/WhatsApp:  +36 707772 6579

Business Hours:Monday-Friday: 9:00am- 6:00pm